Marriott's Agile Turnaround
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Add to calendarWhen Marriott began to build its brand management intranet, the tech vendor ran into several problems that jeapardized the whole program. The introduction of Agile began a long recovery process: When should you be be covert/overt with Agile practices? How do you convince stakeholders a daily concall is more efficient than a weekly concall? Why would you pay for the tech vendor’s Agile training? How do you structure Firm Fixed pricing to be Agile?
This is the story of how applying Agile techniques, first covertly, then out in the open, slowly steered the ship on course.
This is a conventional experience report. It will tell the turnaround story in roughly chronological order. Each step of the story will illustrate a specific problem, the attempted process improvement, and the actual result.
(15mins) The Development Project : How the tech vendor bit off more than they could chew; how firm fixed price set them up to fail
(15mins) The Rescue Project: Months of fire-fighting; mandating QA practices onto the tech vendor; and coming out of the Agile closet
(15mins) Optimizing towards multiple projects: Dividing stakeholder projects into iterative phases
- How a vendor’s agility level impacts program execution
- How to get multiple vendors aligned towards program execution
- How to balance transparency with managing stakeholder expectations
