Padma is a business stakeholder responsible customer service in her company. She relies on development for the the software she uses to manage the relationship with the company’s current and potential customers. She’s one of a number of business people in her company that have been pulled into a product ownership role in her company’s agile adoption. She’s got concerns about balancing her old job responsibilities with these new agile team responsibilities and doing a good job as a product owner at the same time.